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For other uses, see Carrefour (disambiguation).
Carrefour S.A.
Groupe Carrefour.svg
Type Société Anonyme
Traded as EuronextCA
Industry Retail
Founded 1959
Headquarters Levallois-Perret, France
Key people Lars Olofsson (Chairman and CEO)
Services Discount, grocery and convenience stores, cash and carry, hypermarkets
Revenue 90.10 billion (2010)[1]
Operating income €1.836 billion (2010)[1]
Profit €433 million (2010)[1]
Total assets €53.65 billion (end 2010)[1]
Total equity €10.56 billion (end 2010)[1]
Employees 471,755 (end 2010)[1]
Subsidiaries See below

Carrefour S.A. (French pronunciation: [kaʁfuʁ]) is an international hypermarket chain headquartered in Levallois-Perret, France.[2] It is one of the largest hypermarket chains in the world (1395 hypermarkets at the end of 2009, the second largest retail group in the world in terms of revenue and third largest in profit after Wal-Mart and Tesco). Carrefour operates mainly in Europe, Argentina, Brazil, China, Taiwan, Colombia, Dominican Republic, and in Saudi Arabia, but also has shops in North Africa and other parts of Asia, with most stores being of smaller size than hypermarket or even supermarket. Carrefour means “crossroads” in French.



[edit] History

The first Carrefour store opened on January 1st, 1958, in suburban Annecy near a crossroads (carrefour in French). The group was created by Marcel Fournier, Denis Defforey and Jacques Defforey and grew into a chain from this first sales outlet. In 1995 it merged with Promodès, known as Continent, one of its major competitors in the French market.

Marcel Fournier, Denis Defforey and Jacques Defforey had attended several seminars in the United States led by “The Pope of modern distribution” Bernardo Trujillo, who influenced other famous French executives like Édouard Leclerc (E.Leclerc), Gérard Mulliez (Auchan), Paul Dubrule (Accor), and Gérard Pélisson (Accor). Their slogan was “No parking, no business.”

The Carrefour group was the first in Europe to open a hypermarket, a large supermarket and a department store under the same roof. They opened their first hypermarket June 15, 1963 in Sainte-Geneviève-des-Bois, near Paris in France.[3]

Carrefour’s trading logo

In April 1976, Carrefour launched a private label Produits libres (free products – libre meaning free in the sense of liberty as opposed to gratis) line of fifty foodstuffs, including oil, biscuits (crackers and cookies), milk, and pasta, sold in unbranded white packages at substantially lower prices.

In September 2009, Carrefour updated its logo.[4]

May 2011: Considering the stagnant growth and has faced increased competition in France from rivals including Casino Guichard-Perrachon SA, Carrefour will expense 1.5 billion-euro ($2.1 billion) to change the supermarket with new concept as Carrefour Planet in Western Europe.[5]

[edit] Slogans

Carrefour Batu Pahat, Malaysia, which is located in Taman Flora Utama

  • Hypermarkets: “Choice and quality for everyone”
  • Hypermarkets: “Está bueno para vos” and “Los precios más bajos, siempre” (Argentina), it means “It’s good for you” and “Always the lowest prices” respectively.
  • Hypermarkets: “Bons momentos começam aqui.” and “É lá que a gente vai encontrar!” (Brazil), it means “Good moments start here” and “That’s where we will find!” respectively. “
  • Hypermarkets: “Carrefour, chévere!” (Colombia), it means “Carrefour, nice!”.
  • Hypermarkets: “Life, the way I want it”(Singapore)
  • Hypermarkets: “Untuk hidup yang lebih baik” (Indonesia), it means “For a better life”
  • Hypermarkets: “Pentru o viaţă mai bună” (Romania), it means “For a better life”
  • Supermarkets: “The prices people want, close to home”
  • Hard Discount: “Grocery products at low, low prices”
  • Convenience Stores: “Just what you need, right next door”
  • Cash & Carry: “Proximity and accessibility for catering professionals”
  • Hypermarkets, Cash & Carry: “Καθε μέρα για σένα”(Cyprus) means “Every day, for you”
  • Hypermarkets: “Pozytywnie każdego dnia” (Poland), it means “Positively every day”

[edit] French Slogan

  • 1988-2003 : “I am positive with Carrefour”
  • 2003-2007 : “Energy Wise”
  • 2007-2009 : “The quality for all”
  • 2009-2010 : “The positive is back”
  • Since 2010 : “The positive every day”

February 2 , 1998 to July 23, 2004 , Carrefour was a partner in the program Le Bigdil presented by Lagaf’ , he has the same age as the store ans the group’s slogan “Carrefour partrner of the Bigdil” at the end the issue “Was the Bigdil on TF1 with Carrefour”.

[edit] French operations

The chain’s Carrefour Hypermarket division has its head office in Courcouronnes, Essonne, France, near Évry.[6]

[edit] International operations

[edit] Afghanistan

[edit] South Africa

[edit] Albania

[edit] Algeria

[edit] Austria

[edit] Belgium

[edit] Bulgaria

[edit] Brazil

Carrefour in Brazil was founded in 1975 and today it is one of the major super markets of Brazil in competition with EXTRA, WALL-MART, PÃO DE AÇUCAR and others and now sell more than 25 million products per year.

[edit] Bahrain

Carrefour has also opened a franchise owned branch in the Bahrain City Centre in 2008.

[edit] China

In 2007, expansion accelerated outside France, particularly in Asia, with the building of 36 new hypermarkets, including 22 in China – where the Group broke its record for store openings in a one-year period.It was the leading foreign retailer, in terms of sales figures, until 2008 and has since lost its #1 position to RT-mart.

Carrefour store front Shanghai China.

78th store of Carrefour China – ZhongShanPark, Shanghai, open June 6, 2006.

[edit] Egypt

Carrefour has seven outlets under franchise in Egypt, which are often situated in shopping malls and frequented by the Egyptian upper class. The location in Alexandria was severely looted during the Egyptian Revolution of 2011.

[edit] Germany

[edit] Morocco

Carrefour has 3 hypermarkets in Morocco. Carrefour maroc is a partner of Label’vie, a Moroccan supermarket chain. Carrefour is still expanding its presence in Morocco by opening supermarkets. (Carrefour Market)

[edit] India

The new store, Carrefour Wholesale Cash&Carry in Seelampur area of National Capital New Delhi is spread across 5,200 square meter and will house over 10,000 stock-keeping units to cater to professional businesses, institutions, restaurants and local retailers.

Carrefour opened up its 2nd Wholesale Cash&Carry in the Indian Metropolitan of Jaipur, which is also the capital of Rajasthan and a major tourist destination. The store in Jaipur is alost the same size as Delhi. Since the FDI policy in India does not allow foreign companies to open multi-brand retail stores in the country, global retailers have opted for the cash-and-carry route to establish their presence here. India currently allows 100 per cent foreign direct investment (FDI) in single-brand retail and 100 per cent in the cash-and-carry segment, but 51 per cent in multi-brand retail.

[edit] Iran

In February 2009, Carrefour opened its first store in Iran in Western region of Tehran. Five other stores are to be opened sincerely in Shiraz (2011), Isfahan (2012), Eastern region of Tehran, Mashhad and Tabriz.

[edit] Iraq

Carrefour is to open 5 stores in Iraq in the city of Erbil in 2011.

[edit] Jordan

Carrefour also operates in the United Arab Emirates and Jordan in a joint venture with Majid al Futtaim.[7]

[edit] Kuwait

In March 2007, Carrefour opened a store in Kuwait in the Avenues mall.

[edit] Taiwan

In 1989, Carrefour became the first international retailer to establish a presence in Asia when it entered Taiwan through a joint venture with Uni President Enterprises Corporation. It leveraged the experience it gathered in Taiwan to expand into other Asian markets.

[edit] Saudi Arabia

Carrefour also has 11 franchise operated hypermarkets in Saudi Arabia, with 5 of them being in the capital Riyadh itself.

[edit] Oman

In Oman, Carrefour opened a store in 2003 on the outskirts of the city of Muscat. And in 2008, another branch opened in Qurum. In May 2011 Carrefour opened a store in the Safeer Mall in Sohar.

[edit] Pakistan

Carrefour opened up its first store in Lahore, Pakistan in 2009 under the name of HyperStar, and a second store in Karachi in 2011.

[edit] United Arab Emirates

Carrefour also operates in the United Arab Emirates and Jordan in a joint venture with Majid al Futtaim.[7]

[edit] United Kingdom

Carrefour had several hypermarkets in the UK until the 1980s. They were located in Leyland[8], Caerphilly (South Wales), Merry Hill in Dudley, Sutton Coldfield (Birmingham), Glasshoughton (near Castleford), Eastleigh (near Southampton), MetroCentre in Gateshead, Telford Shopping Centre (Shropshire), Boroughbridge (North Yorkshire), Swindon and Cribbs Causeway in Bristol. All stores were later acquired by the Dee Corporation, but continued to trade as Carrefour for some time before being converted to Gateway Superstores. Some of the old Carrefour stores in the UK are now branches of Asda, for example the Merry Hill store which opened on 1 July 1986 but was converted into a Gateway in 1988 and since 1990 has traded as an Asda.[9]

As of July 14, 2011, a range of Carrefour’s products are sold in the UK via Ocado.[10]

[edit] Previous Operations

In 2006, Carrefour decided to sell all 16 stores in Korea to E-Land and exited their business in Korea. In 2010, Carrefour decided to leave Malaysia, Singapore, and Thailand. However, in November 2010, Carrefour decided to sell its Thailand operations, but the Malaysian and Singaporean operation, will retain.[11]

Country First store Hypermarkets Supermarkets Hard Discounters Cash & Carry
India 2010 2 1 2 China 1995 184
Indonesia 1998 84 15
Bahrain 2008 1
Japan 2000 7
Jordan 2007 1 3
Kuwait 2007 2
Malaysia 1994 22 5
Oman 2000 2
Pakistan 2009 2
Iran 2009 2
Qatar 2000 3
Saudi Arabia 2004 11
Singapore 1997 2
Syria 2009 1
Taiwan 1989 64
United Arab Emirates[12] 1995 11 2

[edit] Africa

Country First store Hypermarkets Supermarkets Hard Discounters
Egypt 2002 4 5
Morocco 2009 3 2
Tunisia 2001 1 2
Algeria 2005 Closed

Carrefour has left Algeria in 2009, and opened in Morocco.

[edit] Europe

Country First store Hypermarkets Supermarkets Hard Discounters Convenience Stores Cash & Carry
Albania 2011 1
Azerbaijan 2010 3 3
Belgium 2000 56 280 257
Bulgaria 2009 5 1
Cyprus 2006 7 8
France 1960 218 1,021 897 3,245 134
Greece 1991 28 210 397 216
Ireland 1972 35 210 398 73 4
Italy 1993 59 485 1,015 20
Monaco 1
Poland 1997 72 277 5
Portugal 1991 365
Romania 2001 24 39
Spain 1973 161 87 2,912 3
Slovakia 1998 15 12 6 1,95 2
Slovenia 1998 15 12 6 1,98 2
Turkey 1993 19 99 519
United Kingdom 1972 38 10 400 90 4

Carrefour has 161 hypermarkets in Spain, is the second most important country of the Carrefour’s group, also they have arround 2000 supermarkets

On October 15, 2009, Carrefour announced plans to sell its Russian business, citing “absence of sufficient organic growth and acquisition opportunities”.[13]

[edit] Americas

  • Carrefour has a presence in 4 countries in the Americas: Brazil, Argentina, Colombia, and the Dominican Republic. Carrefour is active in 3 types of retail distribution: hypermarkets, supermarkets and hard discounters, and entered the Cash & Carry market in Brazil, after the purchase of Atacadão.[14] Carrefour was also active in Mexico between 1995 and 2005, when the 29 hypermarkets opened at the moment were sold to Chedraui.
Country First store Hypermarkets Supermarkets Hard Discounters Convenience Stores Cash & Carry
Argentina 1982 59 103 395
Brazil 1975 150 38 300 5 34
Colombia 1998 70 12 3
Dominican Republic 2000 5 10 20 85

[edit] Store brands

8 à Huit store in Étretat


Carrefour, Atacadão, Hyperstar.


Carrefour Bairro, Carrefour Express, Carrefour Market (Formerly Champion as of 2008), Champion Mapinomovaoe, Globi, GB, GS, Carrefour mini, Gima.

Hard discount stores

Dia, Ed, Minipreço.

Convenience stores

Carrefour City, 5 minutes, 8 à Huit, Marche Plus, Proxi (supermarket), Sherpa, Dìperdì, Smile Market, Ok!, Express, Shopi (supermarket).

Cash & Carry

Carrefour Contact, Promocash, Docks Market, Gross IPer.

Carrefour City, Paris

[edit] Criticism and controversies

The Carrefour supermarket at Faa’a, Tahiti, French Polynesia

On May 1, 2007, more than 30 employees of the now closed Carrefour Ratu Plaza, Jakarta, Indonesia, were taken to the Central Pertamina Hospital (Rumah Sakit Pusat Pertamina), after being poisoned by CO2. The hypermarket was located on the mall’s basement, which offered insufficient ventilation.[15]

On June 26, 2007 the company was convicted in a French court for false advertising. The suit alleged that Carrefour regularly stocked insufficient quantities of advertised products for sale. In addition, the company was convicted of selling products below cost and accepting kickbacks from wholesalers. Carrefour was ordered to pay a fine of €2 million and to prominently and legibly display a notice in all of its French stores disclosing the false advertising.[16]

In Carrefour Mangga Dua Square, Jakarta, Indonesia, a 5-metre high metal rack fell on top of a 3-year old boy, killing him almost instantly due to internal bleeding.[17] Afterwards, the victim’s family claimed that Carrefour has refused to meet with them to settle the case.[18] However, Carrefour Corporate Affairs Officer denied this allegation[19]

Carrefour has also received criticism for engaging in sweatshop practices.[20]

On May 7, 2009, the French government asked a tribunal to fine Carrefour some €220,000 for more than 2,500 violations. Meat products lacked proper tracking information (more than 25% of inventory at some locations), and some products had incorrect labels – such as meat products that “shrank” in weight by 15% after receiving labels. The chain sold products that had long since passed their expiration dates, including, in one case, packs of baby formula that had expired six months earlier. Some 1,625 frozen and refrigerated products were found that had been stored in warehouses at ambient temperature.[21]

[edit] Boycott of supplies in China

A Carrefour outlet in Beijing, China, promotes the use of canvas bags as opposed to plastic bags prior to the 2008 Summer Olympics.

In April 2008, after the 2008 Olympic torch relay was disrupted by Tibetan independence advocates in London and especially Paris, where some protesters attempted to wrest control of the torch from torch bearers, Chinese activists have promoted boycotting Carrefour because of its French roots.[22] The boycott of Carrefour in particular was further fueled by unsubstantiated rumours that a major shareholder, Moët Hennessy – Louis Vuitton, had donated to the Dalai Lama. In its response, Carrefour China stated that it does support the Beijing Olympics; and that they will never do anything to harm the feelings of Chinese people.[23] Protests occurred in and around a number of Carrefour outlets throughout China, and anti-Carrefour advocates campaigned for a one-day boycott of Carrefour on May Day, a public holiday in China.

As a result of the boycott, Chinese search engines and blocked access to Carrefour’s website in China for a short time. Users searching Carrefour in China, were sent an error page indicating “The search result may contain illegal content, so we can not display the result.” in Chinese.[24]

[edit] Former countries

Former Carrefour store in Minoh City, Osaka Prefecture, Japan

Former Carrefour store in Bangkok, Thailand

Carrefour Munro, Buenos Aires, Argentina

Previous branch of Carrefour in Niterói, Brazil (will be replaced by a Atacadão branch)

  • Chile ― In 2004, Carrefour sold its 8 hypermarkets in Chile to D&S;
  • Czech Republic – In September 2005, Carrefour sold to Tesco (the biggest UK retailer) 11 stores in the Czech Republic. Tesco paid 57.4 million as well as its stores in Taiwan. Carrefour had opened its first store in 1998 in the Czech Republic. The stores use the Tesco name and brand now;
  • Hong Kong – On September 18, 2000,[25][26] Carrefour closed its stores in Hong Kong after complaints from manufacturers about selling products (especially electronics) at prices far below those of its competitors.[27][citation needed] A company spokesman said at that time that the closures were due to “difficulties in finding sites suitable for developing its hypermarket concept and quickly acquiring a significant market share”. Carrefour had entered the Hong Kong market in December 1996 with a store in Heng Fa Chuen and had later added stores in Tsuen Wan, Tuen Mun and Yuen Long. Plans to open additional stores in Ma On Shan and Tseung Kwan O had been cancelled.[26]
  • Japan – In 2005, Carrefour sold its 8 hypermarkets to AEON Group;
  • Mexico – In March 2005, Carrefour sold its 29 hypermarkets in Mexico to Chedraui. Carrefour had opened its first store in 1995 in Mexico, However, there were rumors he returned Mexico trough Comercial Mexicana stores;
  • Portugal – Carrefour entered Portugal by buying its first stores in 1991 – two Euromaché hypermarkets, in Telheiras (a Lisbon neighbourhood) and Vila Nova de Gaia (suburbs of Porto); This chain was known to have very good quality products, mainly from French origin, when in July 2007 Carrefour sold all of its 12 hypermarkets and 9 fuel stations to Sonae for €662 million. Also included were 11 licenses for opening new commercial spaces. Nowadays only the 365 hard-discount supermarkets (Minipreço) are supported by Carrefour in this country, not included in the takeover.
  • Russia – Carrefour entered Russian market in Summer of 2009. In October 2009, only a month after it opened its second hypermarket in the country, Carrefour announced it was exiting Russia.
  • South Korea – In 2006, Carrefour sold its 32 hypermarkets to E-Land. The stores have been re-branded as Homever.
  • Switzerland – In August 2007 Carrefour sold its 12 hypermarkets in Switzerland to Swiss retailer Coop for $390 million;[28]
  • Thailand – Carrefour’s business in Thailand was sold to Big C Supercenter Public Company Limited, the owner of Big C hypermarket stores in Thailand. The transaction is completed in March 2011, with the Suwintawong branch being the first changed brand store from Carrefour to Big C.[29] Carrefour entered the Thai market in 1996.
  • United Kingdom – Carrefour had several hypermarkets in the UK until the end of the 1980s. The first of these was opened in the early 1970s in Caerphilly, South Wales. Subsequent outlets were opened at Merry Hill, Dudley; Sutton Coldfield, Birmingham; Glasshoughton (near Castleford); Eastleigh, Hampshire; MetroCentre (Gateshead); Telford Shopping Centre, Shropshire; Boroughbridge, North Yorkshire; Swindon and Cribbs Causeway in Bristol. All stores were later acquired by the Dee Corporation, but continued to trade as Carrefour for some time before being converted to Gateway Superstores. Today many of the old Carrefour stores in the UK are branches of Asda, notably the branch at the Merry Hill store in the West Midlands; it had opened in July 1986 as one of the complex’s first tenants, only to become a Gateway when Carrefour pulled out of Britain in 1988; it became an Asda in 1990 when Gateway withdrew from Merry Hill. In 2011, they returned to the UK market via a supply deal with Ocado.[30]
  • United States – Carrefour opened hypermarkets in Philadelphia and Voorhees Township, New Jersey, in 1988 and 1992 respectively. Both stores closed in 1994. Some associates wore roller skates to facilitate moving about the large building. The Voorhees location now houses a Kohl’s department store, a Raymour & Flanigan furniture store, and a Marshalls discount clothing store. The Philadelphia location (within the Franklin Mills Mall complex) houses a few stores, including a Walmart, which will close and move to the main Franklin Mills complex later in 2011, and Dick’s Sporting Goods.

[edit] See also

Portal icon Paris portal
Portal icon Companies portal
Portal icon Food portal
Wikimedia Commons has media related to: Carrefour

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